Refund policy
Last updated: 29 August 2026
We want you to love what you wear. If something is not right, we will help you sort it out.
The short version
You have 14 days from the day your order arrives to ask for a return or an exchange. Items must be unworn, unwashed and still have their tags. Please contact us first, then send the item back.
How to start a return
- Email us at [email protected] within 14 days of delivery.
- Put your order number in the subject line and tell us what you want: a refund, an exchange, or a different size.
- We will reply within 2 business days with the return address and simple instructions.
Please do not send anything back before you hear from us. Parcels sent without a return request can get lost.
What we can accept
- Items that have not been worn or washed
- Original tags still attached
- Original packaging where possible
- Requests made within 14 days of delivery
What we cannot accept
- Items that have been worn, washed, altered or damaged after delivery
- Items that smell of smoke, perfume or pets
- Underwear, socks and face masks, for hygiene reasons
- Free gifts and items marked final sale
- Requests made more than 14 days after delivery
Who pays for return shipping
If you changed your mind, chose the wrong size, or simply do not want the item, you pay the return postage. We suggest a tracked service, because we can only refund items that reach us.
If the mistake is ours, we pay. That covers items that arrive faulty, items damaged in transit, and orders where we sent the wrong product or size. Send us photos and we will cover the return cost or send a replacement.
Refunds
Once your return reaches us and we have checked it, we will email you. Approved refunds go back to the original payment method within 5 to 10 business days. Your bank may need a few more days to show the money.
Original shipping charges are not refunded unless the return is our fault.
Exchanges
The fastest way to swap a size or colour is to return the first item for a refund and place a new order. If your size is low in stock, email us first and we will try to hold it for you.
Faulty or damaged items
Please check your order as soon as it arrives. If something is wrong, email [email protected] within 7 days with your order number and clear photos. We will repair, replace or refund the item, and we will pay the shipping.
Orders that do not arrive
If tracking says delivered but the parcel is not with you, contact us within 30 days of the shipping date. We will open a case with the carrier and keep you updated.
Cancelling an order
We pack quickly. If you need to cancel an order or fix an address, email us within 12 hours of ordering and we will do our best. Once a parcel is handed to the carrier we cannot change it.
Customers in the United Kingdom and the European Union
You have the legal right to cancel your order within 14 days of receiving it, without giving a reason. You then have 14 more days to send the goods back. This right sits on top of everything above.
Contact us
Email: [email protected]
Huck.1980, 301 Rangsit-Nakhon Nayok 16, Pathum Thani 12130, Thailand